Case tracking
Track your case
Enter your reference number and the 6-digit PIN you received when you submitted your case to check its current status and full progress history.
Enter your case details
Both fields are required — no account or login needed
Need help?
Your reference number starts with OAG- and was shown on the confirmation page immediately after submitting. Check any screenshot or note you made at the time.
Your PIN was shown alongside the reference number and cannot be recovered. If you provided a contact email, OAG staff may be able to verify your identity another way.
Lost both your reference and PIN? You are welcome to submit a new case — it will be reviewed on its own merits.
Don't have a case yet? Submit one now →